If none of the above answer you query, please contact us at the Helpdesk.

1. How long does it take to set up my new account?
Presuming all of the information you give us is correct your site will be up and running within 24 hours. You will receive a Setup e-mail from us giving you all necessary information to access your account, as soon as all setup is complete. Your Domain Name may take up to 72 hours to replicate over the internet. This is beyond our control.

2. Is there a minimum time contract/commitment?
No. You can cancel anytime. Please use our Cancellation Form if you wish to cancel an account. There is no refund if you cancel an account after the first 14 days.

3. How come my account is not active?
Once you have received the Setup e-mail your web space is created and reserved. The most common reason that your account is not active is that the Domain Name Server settings have not been updated. This usually takes between 24 and 72 hours, and is under the control of ICANN, an independant internet body. Your Setup E-mail will tell you how you can access your Control Panel while your Domain Name is activating.

4. What is cPanel?
cPanel is the control panel for your website. It allows you to setup E-Mail accounts, create error pages, view your mail, view your website statistics and much much more. cPanel help is located in the bottom right of the page where it says 'Documentation'.

5. How do I create a new E-Mail account?
Through cPanel click on the 'Mail' icon, click on 'Manage/Add/Remove Accounts', click on 'Add Account' and fill in the information.

6. How do I access my webmail?
Through cPanel click on the 'Webmail' icon, choose your webmail programme and log in. If you wish you can save this page in your Favourites so that you do not have to into cPanel to access your mail.

You can also access your Webmail via "http://www.yourdaomin.ext/webmail". You will need to know your Username and Password for the e-mail address.

7. How do I setup my E-Mail application?
Because Microsoft Outlook Express is the most popular e-mail application available, you can automatically configure Outlook Express from CPanel. This saves time in manually configuring your e-mail application and avoids errors.
Note: This will only work if you have Microsoft Outlook installed on your machine and are running any version of Windows.
To automatically configure Outlook Express:

1. Click on the Add/Remove Accounts link in the Mail area.
2. Click on the Outlook (Express) AutoConfig link next to the required account.
3. Read the message in the alert window and click on the OK button. You may need to repeat this step two or three times.
4. Click on the Open this file from its current location radio button, and click on the OK button in the File Download window.
5. Click on the Yes button in the Registry Editor window and repeat for the last window. Outlook Express has now been configured for this account. You need to repeat this process for as many accounts as you want to access through Outlook Express.

To manually configure your E-Mail application, add a new account with the following settings :

• Username used when setting up the E-Mail account.
• Password used when setting up the E-Mail account.
• POP3 Server : mail.yourdomain.com
• SMTP Server : your ISP's SMTP server or mail.yourdomain.com

8. What is my POP3 server name?
mail.yourdomain.ext

9. What is my SMTP server name?
Your ISP's SMTP server or mail.yourdomain.ext

10. Where do I put my index.html file?
Upload your index.html file to the '/public_html/' folder.

11. How do I put my files in my account?
Through cPanel click on the 'File Manager' icon, move to the 'public_html' folder and click on 'Upload Files'.

Alternatively you can use an FTP Client, many of which can be obtained free on the internet. The Host name via your FTP Client package is ftp.yourdomain.ext.

12. I've forgotten my password. What do I do?
You will need to fill out our Forgot Password Form on the Contact Us page and pass on some security information. We will then e-mail you your password.

If none of the above answer you query, please contact us at the Helpdesk.